Last updated: October 19, 2020

InMoat Privacy Policy

This Privacy Policy explains how InMoat, LLC (“InMoat”, “us”, “our”, or “we”) uses any personal information that is collected about you, and your rights in relation to such information. By using the InMoat Artificial Intelligence (“AI”) powered inbox management system, or “Smart Filters” you agree to our processing of personal data that you submit to the Service. We encourage you to read the following in its entirety prior to browsing our website, using our Services, or otherwise conducting business with us. Please note that this Privacy Policy is intended to apply to visitors to our website and clients of InMoat. Depending upon your relationship with InMoat, some of the information below may not apply to you. 

We use your Personal Information for providing and improving the Site and Services. By using the Site or Services, you agree to the collection and use of information in accordance with this Privacy Policy. Your use of our Site or Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes. InMoat’s Terms of Use are incorporated by reference into this Privacy Policy.

Commitment to Privacy

We are a company committed to protecting the privacy of individuals who visit the inmoat.com Site (“Visitors”), individuals and companies associated with organizations who register to use the Services as defined below (“Users”). Visitors and Users are collectively referred to in this Privacy Policy as “you” and “your” or as “User(s)”. This Privacy Policy (“Privacy Policy”) describes InMoat’s privacy practices in relation to the use of InMoat’s public Website at www.inmoat.com and the smart filter system, data, and / or portals made available to Users in connection with the Services offered by InMoat (collectively, the “Services”).

What Information Do We Collect About You and How Do We Collect It 

We collect the minimal amount of information necessary for you to use and access the most pertinent features of our Services, including requiring you to register or to create an account. The only information we collect is: (1) the information you actively submit to us through the Site, such as your email address with a request to contact you; and (2) information you actively submit to us in the course of registration or as a customer, such as your name, address, contact or billing information. This personal information is required to provide products and services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing products and services to you. Your “Profile Information” is not available to any other visitors to our Site, or to other users of our Services.

The InMoat software automates the process of scanning the email addresses of senders and recipients (eg. the “To/From” email addresses), and the scanning of incoming emails for keywords and matching them to the categories, preferences, and settings you choose from the InMoat dashboard. All incoming emails are either left unfiltered in your inbox or sorted to your @InMoat folder using an Internet Messaging Access Protocol (IMAP) request. WE NEVER STORE, TRANSMIT, EDIT, OR DELETE THE CONTENT OF YOUR EMAILS IN ANY FORM. Email creation, deletion, spam or trash filtering, backup and retention is between you and your email service provider. Other than the information submitted during signup and registration, we only store statistical data related to the use of our Site and Services by users and emails processed; and algorithmic data containing metadata about senders such as frequency of emails, quantity of emails filtered by InMoat, and unsubscribe rates.  Our Site does not use or collect cookies.

Permissions

For G-suite and Gmail users:

We only ask for permissions we need to operate, to synchronize your mailbox to our Services using Gmail APIs, and to access your mail. Such permissions include (1) requesting the “gmail.modify scope” permissions from your email service provider, which allows us to access email metadata, access the body content of your emails, and the ability to forward emails on your behalf; and (2) asking you for your email service provider name and mailbox email address. We do not ask for the password for your email account(s).

For Microsoft 365 and Outlook users:

We only ask for permissions we need to operate, to synchronize your mailbox to our Services using IMAP protocol, and to access your mail. Such permissions include (1) requesting the “Microsoft 365 Mail API” permissions from your email service provider, which allows us to access email metadata, access the body content of your emails, and the ability to move emails on your behalf; and (2) asking you for your email service provider name and mailbox email address. We do not ask for the password for your email account(s).

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site or use our Services (“Log Data”). This Log Data may include information such as your phone or computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. 

Third Party Analytics

We use automated devices and applications to evaluate usage of our Site. We also may use other analytic means to evaluate our Services. For example, we may use third party services such as Google Analytics that collect, monitor and analyze Log Data. We use these tools to help us improve our Site, Services, performance and user experiences. We may combine this information with other information we collect from our users.

How Will We Use Your Personal Information 

We use your information, including your personal information (collectively “information”) for the following purposes:

  • To provide our services to you, to communicate with you about your use of our Site or Services, to respond to your inquiries, and for other customer service purposes, which may include communicating with you via email.
  • To tailor the content and information that we may send or display to you, personalized help and instructions, and to otherwise personalize your experiences while using the Site or Services.
  • For marketing and promotional purposes. For example, we may use your information, such as your email address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information from us or from our partners that we think may interest you. We also may use the information that we learn about you to assist us in advertising our Services in various forums, including on third party websites, on social media sites, among other means.
  • To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.

Marketing

We would like to send you information about products and services which may be of interest to you. If you have consented to receive marketing information, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of our network. If you no longer wish to be contacted for marketing purposes, please contact us or click UNSUBSCRIBE the next time you receive an email or text from us.

Who Do We Share Your Personal Information With 

We routinely share information with:

  • Service providers we use to help deliver our products and/or services to you, such as payment processing, page view analytics, Site or software based support chat, cookie consent, error handling, and contractors or agents who perform functions on our behalf;  
  • Other third parties we use to help us run our business, such as marketing agencies or website hosts;
  • Third parties approved by you, including email service providers, social media sites you choose to link your account to or third-party payment providers;

We also may share your information with the following persons and for the following purposes:

  • If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  • We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Privacy Policy, or as evidence in litigation in which we are involved.

Where Your Personal Information is Held

All personal records, including your keys and email metadata is encrypted at rest in our service provider’s database that is only accessible by the backend server. Information may also be held at our offices and those of our third-party agencies, service providers, representatives and agents as described above (see above: “Who We Share Your Personal Information With”).

How Long Your Personal Information Will Be Kept 

We will delete all the personal data that you’ve previously submitted to the Service, as soon as you cancel or terminate your Service. All email resides on the user’s email server and is never held on InMoat servers. InMoat simply monitors the user’s email folders and asks the email server to sort emails according to user instructions into the @InMoat folder. We do log and keep information on active accounts about email movement and behavior in order to debug any current issues users may report. However, email activity logs are securely removed after 30 days and user data (that can be regenerated) from inactive accounts are securely removed after 90 days. This includes any cached information about emails that reside in the user’s email server folders that InMoat monitors. We automatically cancel or terminate accounts that have no billing relationship and have been inactive for 6 months. The users are notified on a monthly basis, beginning after 3 months of inactivity, that this automatic cancellation or termination is pending and given directions for how to activate their accounts to avoid it.

Web Site Navigational Information: Cookies and Web Beacons

InMoat does not use commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Site (“Web Site Navigational Information”). 

Links to Other Web Sites

InMoat occasionally provides links to other entities related to the Services for your convenience in locating certain information, Services, and / or products. Please be advised that when you access these other sites, you are leaving the InMoat Site and / or Service(s) and that these third-party sites are maintained by organizations over which InMoat has no control.  Accordingly, a link provided by InMoat does not constitute endorsement of the content, viewpoint, policies, legality, products, or services provided or advertised on the third-party site. Once you link to a site not maintained by InMoat, you are subject to the terms and conditions of that site and all inquiries regarding such third-party sites or services should be directed to the owner of such site or services, not InMoat.

Social Media                                                                                         

If you post material to a blog or other social media feed located on or accessed through the Services, you should be aware that any personally identifiable information you submit can be read, collected, or used by other users of this Site or our Services, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit via social media or any other publicly-available forum, online or not.

Your Rights Under the General Data Protection Regulation (GDPR)

If you are an EU resident then you have the right at any time to request all the information we have for you as dictated by the General Data Protection Regulation (GDPR). Under the same regulation, we will also delete any or all of this information at your request. If you are not an EU resident then we will still provide this information to you if you ask for it. In addition, you can choose to cancel your subscription or revoke InMoat access to your email account, which results in your information being removed irreversibly from our system.

Your Rights Under the CCPA 

As a California resident, you have certain rights under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to exercise or request free of charge a list of what personal information (if any) we provided to third parties in the preceding year for that third party’s direct marketing purposes. You may make one request(s) per calendar year. In your request, please attest that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us as at info@inmoat.com. Please allow up to thirty (30) days for a response.

Your Texas Privacy Rights

The Texas Identity Theft Enforcement and Protection Act does not technically apply to InMoat because we do not collect – unless you actively submit it to us – your name, address, social security number, credit card number, or other similar information. Nonetheless, we believe in following the spirit of this law, protecting the identity of people, and notifying people impacted by any type of data breach. For more information about your identity protection and data breach rights in Texas, you may visit: https://www.texasattorneygeneral.gov/consumer-protection 

Privacy Rights in other States & Countries                                 

If you live in one of the 48 States that isn’t Texas or California, or a foreign country, you may also have unique privacy or data rights. If you wish to contact us pursuant to another state or foreign law, please contact us at info@inmoat.com and be sure to provide a citation or link to any law you reference so we can do our best to help you.

How to Exercise Your Rights 

You have the right to be informed of what information we may have, how we process it for business purposes, and how we store it. Reading this Privacy Policy carefully will provide all such explanations, but if you are having trouble finding it yourself within this document, you may contact us directly. You also have the right to contact us and inquire if we have any information about you, and how any such information is used. We will do our best to respond to any such inquiries in a timely manner. If you make an inquiry, please understand that it is very well possible that we will have no information associated with you because our information collection and processing methods seek to minimize the information we collect, and much of the information we collect cannot readily be associated with a particular human being.                                                                     

You have the right to correct any personal information or data we do possess about you. Who wants incorrect personal information or data?? Not us, and not you either! Please email us with any rectification requests at info@inmoat.com In the event that any of your personal information is incorrect, you may also request that we discontinue processing of your personal information or data.                                              

You also have the right to contact us and request that we simply erase any information associated with you. (Please note that if you are a paying user of InMoat, such a request will require conversation, as certain information such as how we can contact you cannot practicably be deleted while we are doing business together.)

You also have the right to object to our use of your information. If you wish to submit an objection, you must provide an explanation for your objection so we can determine how to best service your request. Please send objections and explanations to info@inmoat.com.

Do Not Track

Certain web browsers and other devices you may use to access the Site or Services may permit you to indicate your preference that you do not wish to be “tracked” online. At this time, neither the Site nor Services respond to “Do Not Track” signals.

Security

The security of your Personal Information is important to us; however, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Information, including not storing your emails, encrypting sensitive data, using industry standard server security, two factor authentication, end-to-end (SSL) encryption of protocols, encrypted security tokens, and complete removal of your information upon cancellation or termination of your account, we cannot guarantee its absolute security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, backing up your emails, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised emails, usernames, passwords or for any activity on your account via unauthorized password activity.

Children Under 13

InMoat is committed to protecting the privacy needs of children, and we encourage parents and guardians to take an active role in their children’s online activities and interests. Neither the InMoat Site nor are our Services directed to children under 13 years old, and we do not market to or knowingly collect any personally identifiable information from a child under the age of 13 without the consent of the child’s parent or legal guardian. If a parent or guardian becomes aware that his or her child has provided us with personal or contact information without their consent, the parent or guardian should contact us immediately. If we become aware that we have inadvertently collected personally identifiable information from a child under the age of 13, we will immediately take reasonable steps to delete such information from our Site or Services.

Changes to this Privacy Policy

We may update this privacy policy from time to time by posting a new version on this web page and updating the “last modified” date below to reflect the date of the most recent change. You should visit this page occasionally to ensure you agree with any changes. By continuing to access our Site or use our Service after we post any such changes, you agree that you accept the new privacy policy.

 We last modified this privacy policy on September 21, 2020.

Terms of Use

Please also visit the Terms of Use section of our Site which, among other things, establishes the use, disclaimers, and limitations of liability governing the use of our Site and Services.

How to Contact Us 

If you have questions or concerns, comments, or feedback, please do not hesitate to contact us at info@inmoat.com.  

You can also send us any request or inquiry via regular mail to:
InMoat LLC
300 S Lamar Blvd #318
Austin, Texas 78704, USA