Trusted Contacts
Not all emails are created equal. While the majority of emails we receive don't require our immediate attention, some emails actually are important, urgent, or at the very least worth reading, just because of who they're from. Whether you want to hear from your boss, client, friends, or anyone else, your Trusted Contacts make it easy for you to decide who deserves your time and attention.
In this guide, learn about Trusted Contacts, Suggested Contacts, and how these features can help you control who can and can’t send you unsolicited messages.
What are Trusted Contacts?
Trusted Contacts is exactly what it sounds like: contacts you trust. It's an address book of your VIP network. It can consist of both individuals and companies that you frequently interact with, such as your colleagues, clients, vendors, partners, family, friends, or newsletters you follow.
InMoat prioritizes emails from the people in your Trusted Contacts, always leaving them in your inbox for your immediate attention.
How do Trusted Contacts work?
As soon as you sign up, InMoat analyzes the emails you've sent in the past, in order to identify important individuals and companies within your network. Once it finds them, InMoat compiles these addresses into your Trusted Contacts tab, where you can edit the list as much as you like, whenever you like.
Any incoming email from a Trusted Contact will always be left in your inbox—no exceptions. It doesn't matter what the email says—we don't even run it through our filters. If it's from a Trusted Contact, it goes straight to your inbox every single time.
Any other email that isn't from a Trusted Contact will be treated like normal: if it doesn't match one of your filters, it will be sent straight to your @InMoat folder so it doesn't interrupt your focus.
Adding a person as a Trusted Contact
To manually add a trusted contact:
Step 1: Login to your account from https://app.inmoat.com/.
Step 2: From your dashboard, click on “Trusted Contacts” on the left-side bar.
Step 3: To add a new Trusted Contact, click on the ‘New+’ green button.
Step 4: If you have a specific contact you would like to add, enter their name and their full email address, then hit “Save”.
Tip: If you have multiple individuals from the same company that you would like to add, you can save time by adding their company domain address once rather than adding each individual separately. Keep reading below to see how.
Adding a domain as a Trusted Contact
Adding an entire domain as a Trusted Contact is extremely useful if you interact with multiple people from the same company or organization, such as a vendor, a supplier, or a partner company.
Adding your clients' domains is also good practice. This will ensure that emails coming from your clients will always remain a priority within your primary inbox.
To do this, follow steps 1-3 above to add a Trusted Contact. Then, instead of entering an email address in the "Email" field, enter just the domain you'd like to add.
For example, if you enter “@orangeco.com”, then any email from an address that ends with @orangeco.com will be considered a Trusted Contact.
Do not add the domain of a personal email provider, such as "@gmail.com", "@outlook.com", "@yahoo.com", "@aol.com", and so on. If you do, anyone using the same email provider will be able to send unsolicited emails straight to your inbox.
Editing and removing Trusted Contacts
To update a contact's information, first find that contact in the list. Once you've found them, click the three dots to the right of their email address, then select "Edit Contact". Once you do, you'll see the same popup shown above, which will let you edit that contact's name and email address.
To remove a trusted contact, click the same three dots to the right of their email address, then select "Delete Contact".
If you wish to remove multiple contacts at once, find each contact you'd like to remove and select the checkbox to the left of their name. Once you've selected all the checkboxes for the contacts you'd like to remove, click the red button labeled "Delete selected".
What are Suggested Contacts?
As you continue to use your email, InMoat will keep looking for new email addresses you interact with. Every time it notices a new person it hasn't seen before, it will present them to you as a Suggested Contact. Suggested Contacts give you a shortcut to update your Trusted Contacts list: instead of manually adding each new person you'd like to the list, you can simply accept a contact as it's suggested to you.
If InMoat suggests a contact that you don't want in your Trusted Contacts list, you can simply dismiss it and carry on. InMoat won't suggest that person to you again.
Note: Suggested Contacts are not treated like Trusted Contacts—they're just recommendations. If you receive an email from a Suggested Contact, the email will still be moved to your @InMoat folder.
To view your Suggested Contacts:
- Log in to your account at https://app.inmoat.com/.
- Go to your Trusted Contacts page. Select the Suggested Contacts tab (see image below)
Accepting and dismissing Suggested Contacts
You can accept or dismiss a Suggested Contact individually by clicking the "Accept" or "Dismiss" buttons to the right of their name.
You can also accept or dismiss all your Suggested Contacts at once by clicking the "Accept all" or "Dismiss all" buttons at the top of the list. For best practice, we recommend that you review all of the Suggested Contacts before accepting or dismissing all.
Tip: if you have a long list of suggested contacts, it's much easier to accept the contacts you want to add first, and then dismiss the remainder of the list.
InMoat will also find and suggest company domains if you interact with them enough. When you add a domain as a Trusted Contact, you are granting any individual with the same domain to be a Trusted Contact.
For example, let's say you're a customer of the company Atlassian, and you interact with a handful of Atlassian's account managers, support specialists, and so on. InMoat will suggest the domain "@atlassian.com" for you to easily approve, so that you don't have to manually add each and every Atlassian representative that you communicate with to your Trusted Contacts list.
Why can’t I see my Trusted Contacts yet?
If you're a new user:
When you first sign up, InMoat analyzes your inbox to find email addresses and domains you've interacted with in the past. It uses these addresses and domains to populate your Trusted Contacts.
For most users, it takes an average of 90 seconds for InMoat to scan and populate your Trusted Sources within your dashboard. However, it can take up to 3-5 minutes depending on how long you've had your email address.
Good news, though: you don't need to wait for your Trusted Contacts to finish loading. Feel free to start using InMoat, then check back later to see your Trusted Contact list.
If your Trusted Contacts list is still loading after 10 minutes, keep reading below.
If you're an existing user:
If it's been at least 10 minutes since you created your InMoat account and you still can't see your Trusted Contacts yet, you can try the following steps to troubleshoot them:
- Refresh the page in your browser.
- Sign of out your InMoat dashboard completely, then sign back in.
If neither of the above steps resolves the issue, please contact us ASAP at support@inmoat.com.
